Pest control is important for hotels on several levels. Customers expect to have an enjoyable stay in a pleasant environment and be safe and secure whether they are in a hotel room, bathroom, lobby, restaurant, bar, gym or other facilities in the hotel.
As a business, hotels have a duty of care to customers, employees, contractors and other people on their premises. This means pest control activities must be carried out safely and legally, by qualified professionals — even if it is by your own staff.
Customer experience and business reputation are all important for hotels and can be damaged in an instant through social media. This can rapidly multiply the overall cost to the business through loss of customers.
Turn a bad customer experience into a positive one by taking extra measures to sort out the problem to the customer’s satisfaction.
Have a plan in place to deal with customer reports and complaints about pests effectively, politely and quickly. It is often not the incident that upsets customers the most, but an inadequate response from the business.
The most efficient way for a business to prevent pests is to have a good relationship with a professional pest control company.
A professional service can:
